Kermans focuses on exceptional customer service, just ask our customers.
You must receive a lot of glowing testimonial letters regarding your fine employees and business practices. Please add our recent experience to your file. We have had the good fortune to work with Holly Wheeler in selecting new carpeting for our home. Holly is extremely knowledgeable about your various product lines. She helped us to evaluate several possibilities–and she exhibited great patience with us as we made our selections. (Choosing Kerman’s is one of our best decisions ever.) Holly placed our order and kept us informed–and the carpeting arrived right as promised.
Imagine our further delight when “Chuck” and “John David” arrived to install the new carpeting. These two gentlemen exhibited superior attention to every detail. Throughout the entire project, they brought a high level of precision and professionalism. We enjoyed having them in our home!
When any of our friends and neighbors have questions about transacting business with Kerman’s, we’ll be happy to tell them all about this very positive experience–from start to finish. Congratulations!
~Jack and Dianne Bragg
I am writing this letter to let you know about the example of exemplary customer service performed by two of your employees. Our floors were initially installed by Kerman’s Flooring and have provided 14 years of beauty to our home. Recently, a large splinter was pulled up from one of the boards and I called Kerman’s to see if it could be repaired. Doug Moore was sent out to look at the floor to determine what could be done. Doug made a total of four trips to our house trying to match the existing flooring since we had no extra boards left after the initial build. On his third trip, he suggested that if he could not repair the existing board (which he could not) and he could not find a suitable match, perhaps we could take a board out of a deep closet to replace the damaged one and put one that did not match exactly into the closet where it would go unnoticed.
Just after Christmas, Doug returned with his son, Brad, and just about every shade of flooring he could find. None of them matched our existing floor so we decided to go with the closet plan. Brad and Doug replaced the board in our floor and used a close match for the closet. Everything turned out well thanks to the perseverance and fine workmanship of these two gentlemen. I have used Kerman’s to upgrade carpeting in our house and would recommend them to anyone wishing to have quality products, expert workmanship and wonderful people to work with. And please convey my thanks again to Doug and Brad.
~Barbara B. Millington, Oakhaven at the Preserve
I write to:
1. Acknowledge and appreciate the excellent work that Doug & Brad did, as well as the courteous scheduling from Alisa;
2. Thank Kermans for providing the repair, which required Doug to shop, in advance, for the correct glue compound, one that is no longer even made and was not inexpensive item (I offered to reimburse Doug/ Kermans for the project a couple of times but he would not accept payment); and,
3. Tell you that the Customer Goodwill created by this event cannot be challenged by the advertising of your competitors and that we will always come to Kermans for any flooring need we have. Should we ever build a new home, we will insist on the flooring coming form you and we will share the story with friends and neighbors when feasible. So, the best way we can thank you, Doug, Brad & Alisa is repeat business and enthusiastic, positive referrals.
~ E. Edwards
In an age where I had begun to think that real customer service no longer existed, Kermans proved that there are companies around that still believe in the importance of caring for individual customer needs. The porcelain tile that I had installed in most of the main floor of my home looks beautiful! The product quality is excellent and was no more expensive than what you might find at a “big box” store. The added value of the personal service I received from start to finish made the whole process virtually painless. Considering the large area that we tiled, I was expecting a long and inconvenient installation process. What I got was a crew of the hardest working and most detail-oriented craftsman I could have hoped for. I have recommended Kermans to many people and will continue to do so.
~ Ashley Mulis
I recently purchased carpet from Kermans. The sales person was very knowledgeable and she selected the perfect carpet for my active family. The installers arrived on time and were very professional. I love my new carpet and I will definitely go back to Kermans for all my flooring needs.
~ Nikki Maxwell
I am so pleased with my new bathroom. I was a little nervous about the remodel but the sales staff at Kermans really put me at ease. The project turned out better than I could have ever imagined. I can’t wait to start my next project!
~ Ashley Ingle
I’ve purchased all of my area rugs from Kermans. When they had to order items, they came in when they said they would, showing they are dependable. They let me take samples home and then brought them back without going through a lot of trouble to do so. Their price was excellent.
~ Cindy Peskoe
My experience with Kerman’s staff, product, and installation was excellent and exceeded my expectations. The staff at Kerman’s did a great job of listening to me and offering different product solutions to meet my needs. The pricing was very competitive. The installation was on-time, and efficiently completed. At each step of our buying process, the staff was always available and helpful in answering any questions or concerns. In the end, our new finished floors have created the new and exciting look that we desired. I wholeheartedly recommend Kerman’s for your flooring needs.
~ Tim Kahms
Just a note to express my deep-felt thanks and appreciation for the cleaning and restoration of my Mother’s hand-woven area rug. It appears new again and my Mother would never believe what you were able to accomplish! I can now personally attest to the outstanding reputation you have developed in the Indianapolis area and your “Super Service Award” from Angie’s List is certainly well-deserved!
~ Rick Petticrew
When we think of Kermans, we think of customer service and honestly not only do they have a very knowledgeable sales staff and a very wide range of products in all price ranges, but their service cannot be beat. You will receive the best service from the time you walk in the door until your work is done. And, if a problem arises, they are excellent about taking care of it and making sure that you, the customer, are totally satisfied. All with a smile on their face. That is why Concepts II, Inc. has only used Kermans in the 27 years we have been in business.
I simply cannot say enough about how great Kerman’s Flooring is to work with. Mike Benjamin and Keith Caskey, as well as the rest of their staff, have an approach to customer service that I believe is unsurpassed in the industry. Other suppliers may say they appreciate your business but at Kerman’s they truly mean it and demonstrate it in every possible way. I have never had another supplier try so hard to find the products that I need and work so hard to offer competitive pricing. I have been purchasing and remodeling distressed housing for almost 20 years and until I switched to Kerman’s Flooring had never really experienced such superior service and have never felt as appreciated as a customer as I do with them. I highly recommend Kerman’s for all your flooring needs, whether it is for upper end or entry level housing.
~ Gary M. Apter
Apter Properties, LLC